Privacy Policy

Last updated: 22 February 2026

DotChat Ltd. (“DotChat”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and share personal data when we operate our websites, apps, AI tools, messaging assistants, business automation services, and related products and services.

This Privacy Policy is intended to apply across the services, products, prototypes, and client solutions operated by DotChat Ltd., unless a separate product-specific privacy policy states otherwise.

  1. Who we are

DotChat Ltd. is a private limited company incorporated in the United Kingdom under company number 15274736, with registered office at:

Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
United Kingdom
BH16 6FA

For privacy-related questions, you can contact us at:
info@dotchat.ai

  1. Scope of this policy

This Privacy Policy applies to:

  • our websites and landing pages
  • AI assistants and chat-based services
  • WhatsApp, messaging, and customer communication tools we build or operate
  • software platforms, internal tools, and prototypes
  • services we provide directly to end users
  • services we provide on behalf of business customers

In some cases, DotChat acts as the controller of personal data. In other cases, especially where we provide a service to a business customer, DotChat may act as a processor on behalf of that customer.

  1. Personal data we may collect

Depending on the service, we may collect:

  • contact details such as name, email address, phone number, company name, or job title
  • account and profile details
  • messages, chat content, attachments, images, audio, and other content submitted through our tools
  • customer support communications
  • transaction, billing, and payment-related information
  • technical and device data such as IP address, browser type, operating system, identifiers, logs, and usage data
  • website analytics and cookie-related data
  • business information needed to onboard or support customers
  • other information users or business customers choose to provide
  1. How we collect data

We may collect personal data:

  • directly from users
  • from business customers using our services
  • through website forms and signups
  • through messaging channels such as WhatsApp and similar platforms
  • through app usage and technical logs
  • from integrations and third-party service providers
  • from cookies and analytics tools where applicable
  1. How we use personal data

We use personal data to:

  • provide, operate, maintain, and improve our services
  • respond to inquiries and provide support
  • authenticate users and manage accounts
  • process messages, requests, and business workflows
  • power AI and automation features
  • generate summaries, suggestions, and service outputs
  • communicate with users and customers
  • send important service, security, and administrative notifications
  • analyse usage, performance, and reliability
  • prevent fraud, abuse, misuse, and security incidents
  • comply with legal and regulatory obligations
  • enforce our terms and protect our rights
  1. Legal bases for processing

Where applicable under privacy law, we process personal data on the basis of:

  • performance of a contract
  • legitimate interests
  • consent
  • compliance with legal obligations
  • establishment, exercise, or defence of legal claims
  1. AI and messaging services

Some DotChat services use AI, automation, and messaging integrations to process user inputs and generate outputs.

For these services:

  • user messages and related data may be processed to deliver the requested service
  • data may be routed through trusted hosting, infrastructure, analytics, communications, payment, and AI providers
  • where DotChat provides a service to a business customer, the business customer may control how the service is used and what data is processed
  • users should avoid submitting information they do not want processed unless necessary for the requested service
  1. Sharing of personal data

We may share personal data:

  • with service providers, hosting providers, cloud providers, analytics providers, communications providers, payment providers, and AI or infrastructure partners that help us operate our services
  • with our business customers where a user is interacting with a service operated for that customer
  • with professional advisers where necessary
  • if required by law, regulation, court order, or lawful authority
  • in connection with a merger, acquisition, financing, restructuring, or sale of assets
  • to protect the rights, safety, security, and integrity of DotChat, our customers, users, and the public

We do not sell personal data in the ordinary meaning of “sell”.

  1. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to:

  • provide the relevant service
  • maintain security and logs
  • meet legal, tax, accounting, and regulatory obligations
  • resolve disputes
  • enforce agreements

Retention periods may vary depending on the product, customer arrangement, and legal requirements.

  1. International transfers

Our services may use providers and infrastructure located in multiple countries. Personal data may therefore be transferred to and processed outside the country where it was collected. Where required, we take appropriate steps to protect personal data in connection with such transfers.

  1. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Your rights

Depending on your location and applicable law, you may have rights to:

  • access your personal data
  • correct inaccurate data
  • request deletion
  • object to or restrict certain processing
  • withdraw consent where processing is based on consent
  • request portability
  • complain to a relevant supervisory authority

To exercise privacy rights, contact us at:
info@dotchat.ai

  1. Children

Our services are generally not directed to children unless explicitly stated otherwise. We do not knowingly collect personal data from children where prohibited by law.

  1. Third-party services and links

Our websites and products may link to third-party sites or use third-party services. We are not responsible for the privacy practices of third parties, and users should review their policies separately.

  1. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of our services after changes take effect means the updated policy applies, to the extent permitted by law.

  1. Contact

DotChat Ltd.
Company number: 15274736
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
United Kingdom
BH16 6FA
Email: info@dotchat.ai
Website: dotchat.ai